What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But there is a difference. Axios Systems’ Markos Symeonides explains…...
We’ve all done it. A quick check of the news when you’re putting off a dreaded task… Distracting yourself with a quick bit of surfing before you make that horrible phone call. Or… “I’ll just have a quick look on Facebook…” Sometimes it helps us to take a few...
“…However, by understanding and harnessing data, they will open up a new world of opportunities,” says Della Wolfe, co-founder of The Curve Group “HR departments are still often afraid of data and analytics and traditionally, HR professionals have...
Further strengthening of partnership to deliver value of integrated predictive simulation and visualisation capabilities for digital twin environments Lanner and Virtalis enjoy a strong collaboration that provides visibility and insights into future operational and...
Digital trade platform rich with physical and financial supply chain data creates new opportunities to fund suppliers Infor has announced that it is partnering with DBS Bank, Southeast Asia’s largest bank, to integrate digital trade financing capabilities into the...
There’s a lot going on right now. As digital marketing nerds at Clear, we were wondering if we could get a better understanding of what’s going on using data… We turned to Google Trends, a free tool that shows you the relative popularity of search terms over...
